Terms & Conditions
Last updated: 18 September 2026
These Terms & Conditions govern the use of the ChefShield™ website and the purchase of products and services offered through chefshield.at.
By accessing or using this website, or placing an order through it, you agree to these Terms & Conditions.
Please read them carefully before placing an order.
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1. ABOUT CHEFSHIELD™
ChefShield™ is a professional workwear brand focused on the development of functional chefwear and related garment services.
The ChefShield™ website provides information about our products, services, product development, garment technology, and related offerings.
Operator:
Oluwatimi Melech Adesanya
Email: pba@artistrybeing.com
VAT ID: atu77554736
Further legal information can be found in our Imprint.
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2. PRODUCTS & PRODUCT INFORMATION
We make every reasonable effort to ensure that product descriptions, images, specifications, measurements, colours, and other information presented on the website are accurate and up to date.
However, minor variations may occur between product images displayed on screen and the actual product, particularly in relation to colour, texture, material appearance, and manufacturing characteristics.
Technical specifications may change as part of ongoing product development.
Where a specific technical specification, certification, test result, or material claim is stated on the website, it applies to the relevant product or material as described.
ChefShield™ products are professional workwear and should not be interpreted as personal protective equipment (PPE) unless expressly stated and supported by the applicable certification.
Hydrophobic or water-repellent properties should not automatically be interpreted as complete waterproof protection.
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3. PRICES
All prices displayed on the website are stated in EUR (€) unless otherwise indicated.
Prices applicable to consumers include VAT where required by applicable law.
The prices displayed on the website are exclusive of applicable taxes. The final price, including applicable taxes and shipping costs, will be clearly displayed at checkout before you complete your purchase.
ChefShield™ reserves the right to change prices at any time. Price changes will not affect orders that have already been accepted and confirmed.
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4. ORDERS
By placing an order through the website, you are submitting an offer to purchase the selected product or products.
After placing an order, you will receive an order confirmation by email.
The order confirmation confirms receipt of your order. A binding purchase contract is formed when we accept your order and confirm that the product will be supplied.
We reserve the right to decline or cancel an order where:
* The product is unavailable
* There is an obvious pricing or product information error
* We are unable to fulfil the order for operational reasons
* We reasonably suspect fraudulent or unauthorised activity
If we cancel an order after payment has been received, the amount paid will be refunded.
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5. PRODUCT AVAILABILITY
Products are offered subject to availability.
Where a product is unavailable, sold out, or temporarily unavailable, this will be indicated on the relevant product page where possible.
Availability may change without prior notice.
For limited releases or exclusive product drops, availability may be restricted and orders may be fulfilled on a first-come, first-served basis unless otherwise stated.
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6. SHIPPING & DELIVERY
Orders are shipped from Austria unless otherwise stated.
Available delivery destinations, shipping costs, and estimated delivery times will be displayed during the checkout process.
Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, customs procedures, public holidays, or other logistical disruptions.
Once an order has been dispatched, you may receive tracking information where available.
If a delivery is delayed or appears to be lost, please contact us so that we can investigate the shipment with the relevant delivery provider.
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7. CUSTOMS, DUTIES & IMPORT CHARGES
Orders shipped outside the European Union may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.
Unless expressly stated otherwise, such charges are the responsibility of the customer.
ChefShield™ cannot guarantee that an order shipped outside the European Union will be free from customs or import charges.
Customers are responsible for complying with applicable import requirements in their destination country.
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8. RIGHT OF WITHDRAWAL — CONSUMER PURCHASES
If you are a consumer within the European Union, you generally have a statutory 14-day right of withdrawal for eligible online purchases without having to provide a reason. For goods, the withdrawal period generally begins when you, or a person designated by you, receives the goods. ([European Union][2])
To exercise your right of withdrawal, you must inform us clearly of your decision before the applicable withdrawal period expires.
You may contact us using the details provided BELOW AT section 30 of the website.
After notifying us of your withdrawal, the goods must generally be returned within 14 days.
Unless otherwise required by applicable law, the direct cost of returning the goods is the customer's responsibility.
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9. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The statutory right of withdrawal does not apply to certain products and services defined by law.
This may include goods that are made to order or clearly personalised for the customer.
For ChefShield™, this may apply to products that have been individually personalised or customised at the customer's request, including certain personalised embroidery or custom team orders.
Where an exception applies, this will be communicated to the customer before or during the ordering process where required.
Nothing in these Terms & Conditions limits any mandatory consumer rights.
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10. RETURNS
Returned products must be handled with reasonable care.
Unless otherwise required by law, returned products should be:
* Unworn
* Unwashed
* In their original condition
* Returned with original labels and packaging where applicable
* Free from damage, stains, odours, or other signs of use beyond what is necessary to inspect the product
Customers may inspect a product in the same manner reasonably permitted in a physical retail environment.
If the value of the product has been reduced due to handling beyond what is necessary to establish its nature, characteristics, and functionality, we may have the right to account for that diminished value where permitted by applicable law.
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11. EXCHANGES
Where available, exchanges may be requested for an alternative size or product.
Exchanges are subject to availability.
If the requested alternative is unavailable, you may instead be offered a refund or another legally applicable remedy.
Products that have been clearly personalised or customised may not be eligible for exchange or return where the statutory withdrawal exception applies.
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12. FAULTY OR DEFECTIVE PRODUCTS
ChefShield™ complies with applicable statutory consumer warranty rights.
If a product has a defect or does not conform to the contract, please contact us as soon as reasonably possible and provide your order information together with a description and, where useful, photographs of the issue.
For consumer purchases in Austria, statutory warranty rights apply and generally cover movable goods for two years from handover. These statutory rights cannot simply be excluded through these Terms & Conditions. ([E-Ausweise][4])
Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, or termination of the contract.
These statutory rights are separate from any voluntary commercial guarantee that ChefShield™ may offer.
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13. PERSONALised EMBROIDERY
ChefShield™ offers personalised embroidery as an optional service.
Personalisation is currently available in the left chest area of the ChefShield™ jacket.
The service is intended for personal details such as:
* Name
* Title
* Role
* Other approved text
Personalised embroidery does not include image or logo embroidery as part of the standard individual personalisation service.
There is no minimum order quantity for individual personalised embroidery.
Once embroidery has been applied at the customer's request, the product may be considered clearly personalised and may therefore fall within the applicable statutory exception to the right of withdrawal. ([European Union][2])
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14. REPAIR & RENEWAL
ChefShield™ offers a Repair & Renewal service intended to extend the usable life of ChefShield™ garments.
Depending on the condition of the garment, the service may include:
* Professional repairs
* Garment care
* Restoration of damaged areas
* DWR re-treatment
* Restoration of water-repellent performance
All Repair & Renewal requests are assessed individually.
Before carrying out chargeable work, we may inspect the garment and provide an estimated cost or quotation.
Repair costs, shipping costs, treatment requirements, and processing times may vary depending on the condition of the garment and the work required.
Repair & Renewal is separate from statutory warranty claims. If a repair relates to a defect covered by statutory warranty, the applicable statutory rights will apply.
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15. DWR tREATMENT
Where appropriate, Repair & Renewal may include DWR (Durable Water Repellent) treatment.
DWR treatment is intended to restore or improve the water-repellent performance of the treated textile surface.
DWR treatment does not necessarily make a garment completely waterproof.
Treatment performance may vary depending on the garment's condition, previous use, washing history, fabric condition, and other factors.
Where a particular treatment formulation or chemical specification is advertised, that information applies only where supported by the relevant technical documentation.
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16. CUSTOM TEAM ORDERS
ChefShield™ offers custom orders for restaurants, hospitality businesses, culinary teams, and other professional organisations.
Custom Team Orders may include:
* Company logos
* Custom colours
* Staff names
* Staff roles or titles
* Garment personalisation
* Personalised EGI™ interfaces
Custom Team Orders are available from 20 pieces, subject to the requirements of the order.
Because custom orders may involve individual specifications, quantities, colour development, personalisation, production requirements, and other project-specific details, a separate quotation may be provided.
A Custom Team Order becomes binding once the customer has accepted the quotation and the order has been formally confirmed.
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17. CUSTOMER-PROVIDED MATERIALS & LOGOS
Where a customer provides a company logo, artwork, text, branding, or other material for use on a Custom Team Order, the customer confirms that they have the necessary rights and permissions to use and reproduce that material.
The customer is responsible for ensuring that supplied materials do not infringe the intellectual property, trademark, copyright, or other rights of third parties.
ChefShield™ reserves the right to refuse materials that are unlawful, inappropriate, technically unsuitable, or reasonably suspected of infringing third-party rights.
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18. WHOLESALE & B2B ORDERS
ChefShield™ may offer wholesale and B2B purchasing to selected retailers, hospitality businesses, professional workwear partners, and other commercial customers.
Wholesale orders are subject to individual commercial terms.
Pricing, minimum order quantities, payment terms, delivery arrangements, returns, and other conditions may differ from consumer purchases and will be communicated as part of the applicable quotation or commercial agreement.
Unless expressly agreed otherwise, consumer statutory rights do not apply to purchases made exclusively in the course of a business.
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19. PAYMENT
Available payment methods are displayed during checkout.
Payment must be completed using one of the payment methods offered through the website.
For Custom Team Orders, Wholesale orders, or other B2B arrangements, payment terms may be agreed separately.
We reserve the right to require payment in advance for custom or made-to-order products.
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20. INTELLECTUAL PROPERTY
All content on the ChefShield™ website, including but not limited to:
* Logos
* Brand names
* Product names
* Product photography
* Text
* Graphics
* Designs
* Technical concepts
* Garment imagery
* Website layouts
* Videos
* Digital interfaces
is owned by or licensed to ChefShield™ unless otherwise stated.
ChefShield™, ChefShield™ Pro, All Element Garment™ (AEG™) and Embedded Garment Identity™ (EGI™) are brand and/or product terms associated with ChefShield™ and may be protected by applicable intellectual property rights.
You may not reproduce, modify, distribute, commercially exploit, or otherwise use website content without prior written permission, except where permitted by law.
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21. EGI™ DIGITAL GARMENT IDENTITY
Where a ChefShield™ product incorporates Embedded Garment Identity™ (EGI™), the digital interface may provide information relating to the individual garment.
EGI™ information may include product identity, verification, product information, care information, or other digital garment data.
The availability and content of an EGI™ interface may depend on the relevant product, digital infrastructure, and technical availability.
EGI™ should not be interpreted as a guarantee against counterfeit products or as a substitute for legally required product documentation or certification.
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22. WEBSITE USE
You agree to use the ChefShield™ website lawfully and responsibly.
You must not:
* Attempt to gain unauthorised access to the website or its systems
* Interfere with website security
* Introduce malicious code or software
* Use automated systems to abuse or disrupt the website
* Reproduce website content for unauthorised commercial purposes
* Use the website for fraudulent or unlawful activities
We reserve the right to restrict or terminate access where necessary to protect the website, our business, or other users.
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23. THIRD-PARTY SERVICES
The website may contain links to or integrations with third-party services.
Third-party services may operate under their own terms and privacy policies.
ChefShield™ is not responsible for the content, availability, security, or practices of third-party websites or services except where required by applicable law.
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24. PRIVACY & COOKIES
Information about how we collect, use, store, and protect personal data is provided in our Privacy Policy.
Information about cookies and similar technologies is provided in our Cookie Policy.
By using the website, you acknowledge that these policies form part of the information governing your use of the website.
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25. LIMITATION OF LIABILITY
To the extent permitted by applicable law, ChefShield™ is not responsible for losses arising from circumstances beyond our reasonable control, including:
* Courier or delivery delays
* Customs delays
* Temporary website interruptions
* Third-party service failures
* Events outside our reasonable control
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for mandatory consumer rights.
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26. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
This may include natural disasters, serious infrastructure failures, strikes, government measures, war, civil unrest, pandemics, major supply-chain disruptions, or significant failures of transport or communication infrastructure.
Where such circumstances materially affect an order, we will take reasonable steps to inform the customer.
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27. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.
The version applicable to an order is the version in force at the time the order is placed, unless a change is required by law.
The latest version will always be published on this page.
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28. GOVERNING LAW
These Terms & Conditions are governed by the laws applicable in Austria, subject to mandatory consumer protection provisions that may apply in the country where the consumer resides.
Nothing in these Terms & Conditions limits mandatory rights granted to consumers under applicable European Union or national law.
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29. DISPUTE RESOLUTION
If you have a complaint or concern, please contact us first so that we can attempt to resolve the matter directly.
Consumers may also have access to statutory consumer dispute-resolution mechanisms or alternative dispute-resolution bodies under applicable law.
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30. CONTACT
For questions regarding orders, returns, services, Custom Team Orders, Wholesale, or these Terms & Conditions, please contact:
ChefShield™
Email: contact@chefshield.at
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